AI Phone Answering Service for Small Businesses in NZ
An AI phone answering service answers the calls your team can't, after hours, on weekends, and when the line is busy. Sophie picks up in seconds, captures who's calling and why, handles simple requests, and hands you a clear message and transcript. It sits alongside your existing setup, so calls don't ring out.
Book a free 15 min demoAnswering the calls your team misses
Most businesses don't lose calls during quiet hours, they lose the ones that come in while the team is on a job, with a customer, or off the clock. An AI phone answering service catches that overflow and those after hours calls. Sophie answers, finds out what the caller needs, and either handles it or routes it to you, so a ringing phone never turns into a lost enquiry.
What you get after every call
- A clear message: who called, their number, and what they wanted
- A full, searchable transcript of the whole conversation
- An appointment booked into your calendar only when the caller wants one
- SMS and email confirmations sent to the caller automatically
- An immediate transfer to your team when a call is urgent or needs a person
When an AI answering service makes sense
- Your team is on the tools or with a customer and can't reach the phone
- After hours and weekend enquiries currently go to voicemail
- Busy periods and call spikes leave some callers waiting or unanswered
- You want every call answered without hiring or paying for after hours staff
Better than sending callers to voicemail
Voicemail makes a caller stop, listen, and decide whether to leave a message, and many simply hang up and try someone else. An AI answering service actually talks to them: it greets the caller, captures their details, answers basic questions, and can book or transfer. The caller gets a response instead of a beep.
Works with your calendar and stays NZ compliant
Sophie integrates with Google Calendar, Outlook, Cliniko, Timely, and most booking systems, so bookings and records stay in sync. Calls are handled in line with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020.
How much does an AI phone answering service cost?
Pricing is custom, based on your call volume and the features you need. Most businesses are live within 48 hours. There's no lock in contract. Book a free 15-minute demo and we'll walk through your call patterns and show you how it works.
Frequently asked questions
- Does this replace my receptionist or work alongside one?
- Either way. Many businesses use Sophie to catch overflow and after hours calls alongside their existing team, and she transfers to a person whenever a call needs one.
- What do I get after each call?
- A clear message with the caller's details and reason for calling, plus a full searchable transcript. If the caller booked, you also get the appointment in your calendar and a confirmation sent to them.
- Can Sophie just take a message instead of booking?
- Yes. Sophie captures the caller and what they need. She only books an appointment when the caller wants one, otherwise she passes you the message and transcript.
- Does it cover after hours and weekends?
- Yes. Sophie answers 24/7, including after hours, weekends, and public holidays, so calls outside business hours still get a response.
- Which calendars and booking systems does it work with?
- Google Calendar, Outlook, Cliniko, Timely, and most booking systems. Setup is straightforward and most businesses are live within 48 hours.
- Is there a lock in contract?
- No lock in contracts. Pricing is custom and based on your call volume. Book a free 15-minute demo to discuss your needs.