AI Answering Service for NZ Businesses
An AI answering service answers your incoming calls 24/7, business hours, after hours, weekends or when you're busy. It captures who called and why, takes a message, routes complex calls to your team and sends you searchable transcripts. No voicemail, no business hours limits, always on.
Book a free 15 min demoWhat is an AI answering service?
An AI answering service is a modern alternative to a traditional call-answering bureau. Instead of people answering your phone during business hours only, Sophie answers every incoming call 24/7, captures the caller's name and reason, takes an accurate message, and routes the call to the right person. You get searchable transcripts, and calls transfer to a human when needed.
How it handles every call
- Answers instantly, no queue, no hold music
- Captures the caller's name, number and reason for calling
- Takes clear, searchable messages
- Routes or transfers calls to the right person, by your rules
- Sends you the message and transcript by SMS or email within seconds
AI answering service vs a traditional one
- Available 24/7, including after hours and weekends (bureaus usually work business hours)
- Every caller's details captured and sent to you, nothing lost on a notepad
- Instant answers, no waiting in a queue
- Handles call spikes and overflow without hiring more staff
- Consistent message taking every time
- Works with your calendar and most booking systems
For NZ businesses that live on the phone
- Trades & construction, capture job enquiries 24/7
- Clinics & salons, answer when you're with a client or closed
- Legal & professional services, qualify leads and set callbacks
- Any business fielding calls while busy serving customers
How much does it cost?
Pricing is custom, based on your call volume and features. Most businesses are live within 48 hours. Book a free 15-minute demo to talk it through and see Sophie in action. No lock in contracts.
Frequently asked questions
- Can Sophie handle complex calls?
- Yes. If a call needs a person, a complex issue or specific expertise, Sophie transfers it to your team with full context about the caller.
- Does it work with my booking system?
- Sophie works with Google Calendar, Outlook, Cliniko, Timely and most booking systems.
- What about privacy and compliance?
- Calls are handled in line with the NZ Privacy Act 2020, and the Health Information Privacy Code for healthcare.
- How quickly can I go live?
- Most businesses are live within 48 hours of setup.
- Is there a lock in contract?
- No lock in contracts. Pricing is custom to your call volume. Book a free 15-minute demo to discuss.