After hours Answering Service for NZ Businesses
Your team clocks off at 5pm, but the calls don't stop. An after hours answering service picks up nights, weekends, public holidays and busy periods, so out of hours calls turn into booked jobs instead of voicemail. Sophie answers every one, captures the caller and their urgency, and lets the genuinely urgent ones through.
Book a free 15 min demoWhy after hours calls matter
A call that lands in voicemail often doesn't become a booking, it goes to whoever picks up next. Trades get emergency callouts at 11pm. Clinics get urgent questions over the weekend. Sophie answers every time, capturing the caller's name, reason and urgency before your team even knows they rang, so fewer after hours calls slip away.
What happens on an after hours call
- Sophie answers instantly, any hour, any day
- Captures the caller's name, number and reason for calling
- Checks your real time calendar and books a slot if one's free
- Sends SMS and email confirmations and reminders
- Transfers genuinely urgent calls to your on call team
- Gives you a full, searchable transcript of every call
Run it after hours only, or go 24/7
Sophie can cover after hours only, evenings, weekends and public holidays, or around the clock, set up the way you want. Fielding emergencies at 2am? She's ready. Only need her to catch calls after close? That works too.
Built for busy after hours NZ businesses
- Emergency trades: plumbers, electricians, locksmiths taking callouts any hour
- Clinics and healthcare: after hours questions and urgent callbacks
- Salons and beauty: weekend and last minute bookings
- Legal and professional services: on call cover without staffing it
Setup and pricing
Most businesses are live within 48 hours. Sophie works with Google Calendar, Outlook, Cliniko, Timely and most booking systems, and is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code. Custom pricing; book a free 15-minute demo. No lock in contracts.
Frequently asked questions
- Can Sophie book appointments after hours?
- Yes. She checks your calendar in real time and books available slots, then sends the caller an SMS and email confirmation.
- What if a call is genuinely urgent?
- Sophie transfers urgent calls to your on call team straight away. You stay in control of which calls come through.
- Do I get a record of each call?
- Yes, every call gives you a full, searchable transcript, available to you.
- How fast can I go live?
- Most businesses are live within 48 hours of setup.
- What systems does Sophie work with?
- Google Calendar, Outlook, Cliniko, Timely and most booking systems.
- Is there a lock in contract?
- No lock in contracts. Pricing is custom to your call volume and hours. Free 15-minute demo.