Skin & cosmetic injectables clinic · Auckland
The challenge
Practitioners are with clients through the day, so calls to book consultations and treatments were ringing out, and a skincare or injectables enquiry that hits voicemail usually books with the next clinic.
What we built
We deployed Sophie, our AI receptionist, to answer the clinic's calls, book consultations and treatments against their live calendar, and handle enquiries after hours, so the phone is covered whether the team is treating a client or closed for the night.
The result
Booking calls are answered around the clock instead of going to voicemail, and the front desk isn't pulled away from clients to catch the phone.