AI Receptionist for Physiotherapy & Rehab Clinics

Rehab depends on patients coming back

A physio outcome relies on a course of appointments, not a single visit, so a missed rebooking is a gap in treatment and a gap in your diary. When reception is on the floor with a patient, calls to reschedule or book the next session ring out. Sophie answers them, rebooks against your calendar, and sends reminders, so patients stay on their plan and your slots stay full.

What Sophie does for a physio clinic

• ✓Answers every call 24/7, including while your team is treating patients
• ✓Books initial assessments and rebooks follow up sessions against your live calendar
• ✓Answers common questions about services, hours and location
• ✓Sends SMS and email confirmations and reminders to cut no shows
• ✓Transfers clinical questions to your team, with context
• ✓Keeps a full, searchable transcript of every call

Keep the whole treatment plan booked

Rather than leaving patients to call back between sessions, Sophie can book the next appointment while they're on the line and remind them before it. Fewer dropped courses of treatment, fewer empty slots, and less rebooking admin for your front desk.

Works with your practice software

Sophie integrates with Cliniko, Timely, Google Calendar, Outlook and most practice booking systems, and is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020. Most clinics are live within 48 hours.

Frequently asked questions

Can Sophie rebook follow up sessions?

Yes. She books initial assessments and rebooks follow ups against your real time calendar, and reminds patients before each session.

Does she work with Cliniko?

Yes. Sophie integrates with Cliniko, Timely, Google Calendar, Outlook and most practice booking systems.

Can she answer clinical questions?

She handles booking and general enquiries. Clinical questions are transferred to your team with context, she doesn't give clinical advice.

Is patient data handled in line with NZ privacy law?

Yes. Sophie is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020.

How long does setup take?

Most clinics are live within 48 hours. No lock in contract.