AI Receptionist for Clinics & Healthcare

The front desk can't be in two places

During a consult, the phone still rings, new patient enquiries, rebookings, and questions about hours and services. Every unanswered call is a patient who may book with the next clinic instead. Sophie answers those calls in parallel with your front desk, so no enquiry waits on hold or hits voicemail.

What Sophie does for a clinic

• ✓Answers every call 24/7, including while reception is with a patient
• ✓Books, reschedules and confirms appointments against your live calendar
• ✓Answers common questions about services, hours and location
• ✓Sends SMS and email confirmations and reminders to reduce no shows
• ✓Transfers clinical or sensitive calls to your team, with context
• ✓Keeps a full, searchable transcript of every call

Reminders that protect your schedule

No shows leave gaps that are hard to fill on the day. Sophie sends timely SMS and email reminders and can offer rescheduling when a patient can't make it, so fewer slots sit empty, without adding to your front desk's workload.

Built for NZ healthcare privacy

Sophie is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020, and integrates with Cliniko, Timely, Google Calendar, Outlook and most practice booking systems. Most clinics are live within 48 hours.

Frequently asked questions

Is patient data handled in line with NZ health privacy rules?

Yes. Sophie is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020, and you keep full searchable transcripts.

Can Sophie book into Cliniko or Timely?

Yes. Sophie integrates with Cliniko, Timely, Google Calendar, Outlook and most practice booking systems.

What about clinical questions she shouldn't answer?

Sophie handles booking and general enquiries. Clinical or sensitive calls are transferred to your team with context, she doesn't give clinical advice.

Will she help reduce no shows?

Yes. She sends SMS and email confirmations and reminders and can offer rescheduling, so fewer appointments are missed.

How long does setup take?

Most clinics are live within 48 hours. No lock in contract.