AI Receptionist for Dental Practices

Every new patient call matters

Dental is competitive, and a first call is often a first impression. When reception is chairside and the phone rings out, a prospective patient rarely waits, they call the next practice. Sophie answers every call warmly, captures the enquiry, and books the appointment, so new patients land in your chair instead of a competitor's.

What Sophie handles for a dental practice

• ✓Answers 24/7, including while your team is chairside
• ✓Books new patient appointments and rebookings against your live calendar
• ✓Handles hygiene recalls and follow up bookings
• ✓Answers common questions about services, hours and location
• ✓Sends SMS and email confirmations and reminders to cut no shows
• ✓Transfers urgent or clinical calls to your team, with context

After hours toothache and emergencies

Dental pain doesn't keep office hours. Sophie answers after hours calls, captures the patient and their urgency, and either books the earliest suitable slot or routes a genuine emergency to your on call arrangement, so anxious patients get a real response at night and on weekends, not a beep.

Works with your practice software

Sophie integrates with Cliniko, Timely, Google Calendar, Outlook and most dental booking systems, and is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020. Most practices are live within 48 hours.

Frequently asked questions

Can Sophie answer while the team is chairside?

Yes. She answers calls in parallel with your front desk, so new patient enquiries and rebookings don't ring out while you're with a patient.

Does she handle hygiene recalls?

Yes. Sophie can book recall and follow up appointments against your calendar and send reminders so patients keep their regular visits.

What about after hours dental emergencies?

She captures the patient and their urgency, books the earliest suitable slot, and routes genuine emergencies to your on call arrangement.

Is patient data handled in line with NZ privacy law?

Yes. Sophie is built to comply with the NZ Privacy Act 2020 and the Health Information Privacy Code 2020.

Which dental booking systems does she work with?

Cliniko, Timely, Google Calendar, Outlook and most practice booking systems. Most practices are live within 48 hours.